Customs brokers are called by many names. Some of them include Clearing Agents, Customs Agents, Customs House Agents, and Declaring agents. Their primary duty is to provide shipment clearance documents for importers and exporters. They also deal with the Customs authorities on their clients’ behalves.
That being said, it is not easy to find a good customs broker. Customs regulations keep tightening with time, making it more important to hire someone with the right experience and expertise. You want to make sure they are ultimately reliable and fit within the budget, such as Clearit.ca. Here are some factors to choose before choosing a customs broker.
Important factors for choosing a customs broker.
- General expertise.
Customs declarations are very sensitive. These documents can seize cargo if done carelessly and can smoothly clear the ship if done correctly. Import and export declarations are among the documents prepared by customs brokers. After filling in the entries, a border permit is issued. This permit allows clearance across the border gates. Therefore, the customs broker must prove his competency in filling the entries.
- Fits your specific needs.
A customs broker will provide more value if it fits your specific needs. The broker should be your true partner. Ask them whether they will be available when you need them. Do they have technologies to manage your shipments? Will they be responsive to you? Invest some time to research a customs broker that fits perfectly with your company’s needs.
- Communication and customer service.
Communication and customer service is one of the most important factors to consider. The broker should communicate with you well and provide good customer service. You want a transparent, responsive, and proactive broker. A broker who updates you with shipment status and alerts you of any changes or issues. The broker should value your business and follow the deadlines strictly.
- Technology and tools.
The next factor you need to consider is the customs broker’s technology and tools. You need a customs broker who uses the latest technologies and systems to manage data, track shipments, etc. The broker must be able to collaborate online, provide you with reports, and handle digital signatures and paperwork.
- Licensing qualifications.
Custom brokers must qualify licensing regimes before they make declarations on a trader’s behalf. There are different licensing regimes across various countries. It is important to understand the license regime of each country. For example, in the United States, the customs broker must qualify for an exam and have good morals.
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